Zero Gravity RC must be notified within 5 days of receiving your merchandise, we will then issue a RMA # for a return. Products and parts must be in original packaging, un-used, un-assembled and exactly how you received the product. Customers are responsible for original and return shipping fee's and a restocking fee if applicable. The RMA # must be written on the label otherwise the item will be rejected at our warehouse.

 

Once in a while packages get damaged in shipping, especially during the Christmas season when the shipping companies are busy. Items that are damaged in shipping will be fixed by us shipping replacement parts, customers are responsible for replacing these parts, phone support is available if needed. If the item is not fixable by parts, we may at our discretion, offer a return for a refund or to swap it with a new unit.

 

Once in a while a product may have a defective part from the factory. Defective parts are covered by our warranty. Items that are defective will be fixed by us shipping replacement parts, customers are responsible for replacing these parts, phone support is available if needed. If the item is not fixable by parts, we may at our discretion, offer a return for a refund or to swap it with a new unit.

 

 All motorized products must be operated by an experienced user. In the case of younger operators, supervision of a parent is important. Age recommendations MUST be followed. Obey local ordinances and laws for operating your vehicle. You are responsible for knowing the laws in your area regarding the use of motorized vehicles. Safety and safety equipment must never be compromised.

As a supplier of remote controlled vehicles, Zero Gravity RC accepts no liability whatsoever for any accidents, damages or personal injury to operator and or spectators and their property whatsoever during any events where the use of motorized vehicles are made.

By purchasing from this site you are agreeing to this disclaimer. You are accepting complete responsibility for use of any product, for any accidents, damages or personal injury to operator and or spectators and their property due to an item purchased through this site.

When submitting an order to Zero Gravity RC, you acknowledge that you have read and understand our disclaimer, legal notices, store policies, and agree to these as the terms of sale.